Skip to content
  • Platform
  • Resources
    • Success Stories
    • Knowledge Center
  • Partners
  • About
  • Company
    • About
    • Careers
    • Investor Relations
    • Media Center
Menu
  • Platform
  • Resources
    • Success Stories
    • Knowledge Center
  • Partners
  • About
  • Company
    • About
    • Careers
    • Investor Relations
    • Media Center
Request Demo
  • En US
    • En UK

British fine jewelry brand, Loquet London, sees its online international orders increase by 138% within just one year

“Global-e has enabled us to provide our shoppers with a seamless checkout process that gains their trust and removes all of the obstacles that previously prevented them from completing their purchases. We are happy to report that we have seen both a remarkable increase in global sales and an increase in customer confidence and satisfaction. Implementing Global-e’s cross-border solution has boosted our international online sales beyond our expectations.”
Celia Leiceaga,

Ecommerce Manager

Within one year of partnering with Global-e, Loquet London has seen a remarkable rise in their international online sales:

  • 110% YoY increase in conversion rates across all international markets.
  • An 82% YoY increase in international revenues.
  • In the USA, the brand’s largest international market, the number of international orders more than doubled.

Join the Hundreds of Global Brands Who Trust Us With Their Business

LET’s TALK

The Challenge

Loquet London was selling its jewelry collection and customized lockets online to shoppers worldwide since the brand’s launch. However, many barriers prevented the brand from maximizing its international sales. The online store supported only three currencies (GBP, USD and EUR) and accepted payments only via a limited number of methods – major credit cards (Visa, Mastercard and American Express) and PayPal.

Furthermore, many international customers experienced difficulties making payments through the website and would instead opt to give their credit card details over the telephone. The brand was also facing many customer queries regarding duties and taxes; many international customers did not understand how much they needed to pay and whether the duties and taxes were included within the final purchase cost. As the AOV of jewelry as a luxury item frequently exceeds the local import duties threshold in many markets worldwide, this hampered the brand’s conversion rates and was one its main pain points in trying to enhance its global sales.

Loquet London was seeking a solution that would help them to increase their international sales and expand their global reach into new international markets by removing all barriers preventing international shoppers from purchasing on their website. In addition to its wide collection of jewelry, Loquet London offers their customers a unique bespoke service, and they sought a partner with a powerful global e-commerce solution that would be able to support this service while also providing international customers with a seamless, online shopping experience.

The Solution

In order to overcome the many obstacles that were thwarting conversion rates, and to boost their international online sales, Loquet London chose to partner with Global-e, the leading provider of international e-commerce solutions.

By implementing Global-e’s comprehensive solutions, Loquet London was immediately able to offer international shoppers in over 200 destinations worldwide a seamless and localized shopping experience, meeting its high standards of customer service, including:

  • Localized welcome pop-up and marketing banner – presenting market-specific key marketing messages for shoppers including promoting free shipping offering
  • Local pricing in local currencies – 100+ currencies supported. Also, pricing with duties and taxes included in the product price (PLP and PDP) to increase conversions in specific markets
  • Localized checkout available in 30+ languages
  • Guaranteed calculation of all import duties and taxes with the option of prepayment at checkout to prevent any surprise charges upon delivery
  • Attractive shipping proposition – Free express shipping of all orders across all markets
  • A variety of commonly used local payment methods, 150+ methods are supported including local and alternative payment methods such as open invoice and Apple Pay
  • Transparent and easy returns process including pre-paid returns
“The ongoing support and invaluable advice and cross-border ecommerce insights that Global-e provides enables us to continuously improve and refine our international online offering and boost our cross-border sales. The capability to tailor our offering according to our business strategy in each market has helped us to dramatically increase our sales and revenues in key markets worldwide.”
Celia Leiceaga,

Ecommerce Manager

The Result

Within one year of partnering with Global-e, Loquet London has seen a remarkable rise in their international online sales: a 110% increase in conversion rates across all international markets, an increase of 138% in international online orders across all markets, and an 82% increase in international revenues. This substantial growth has been seen in all key markets, and notably in the US, the brand’s largest international market, which has seen its number of international orders more than double.

The seamless, localized shopping experience and support of a wide range of local and alternative payment methods enables customers to pay with the same payment methods that they would use for local transactions, which also increases conversion rates. In the Netherlands, for example, where the number of orders grew by 167%, 65% of shoppers choose to pay using Klarna and iDeal, which are more popular than credit cards and PayPal combined:

In the USA, which is responsible for 50% of the brand’s international sales, a staggering 25% of mobile transactions have been carried out using Apple Pay since the beginning of 2019.

Furthermore, since partnering with Global-e, Loquet London has been able to further optimize their proposition by offering free express shipping on all orders and reduced-priced returns, which has dramatically increased their international conversion rates.

By localizing the online shopping experience, the brand has seen a drastic increase in number of orders and revenues in key markets worldwide:

Featured Success Stories

Fusalp Boosts International Conversion Rates by 149% YoY

Read More

St. Agni boosts its global e-commerce revenue by 151% YoY

Read More

Parisian shoes and accessories brand, Carel, increases international online revenues by 48% YoY

Read More
Explore additional success stories>>

Join the hundreds of global brands who trust us with their business

LET’s TALK

Platform

  • Global Enablement
  • Global Intelligence
  • Global Demand
  • Global Enablement
  • Global Intelligence
  • Global Demand

Resources

Success Stories

Knowledge Centre

Partners

company

  • About
  • Careers
  • Investor Relations
  • Media Center
  • About
  • Careers
  • Investor Relations
  • Media Center

Contact us

  • MERCHANT INQUIRIES
  • Customer Service Inquiries
  • GENERAL INQUIRIES
  • MERCHANT INQUIRIES
  • Customer Service Inquiries
  • GENERAL INQUIRIES

Follow Us

Copyright © 2024 Global-e

Cookies Consent

To give you the best possible experience, this site uses cookies. Continuing to use Global-e.com means you agree to our use of cookies. See our cookie policy for more information.

Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}
  • Platform
  • Resources
    • Success Stories
    • Knowledge Center
  • Partners
  • About
  • Company
    • About
    • Careers
    • Investor Relations
    • Media Center
Request Demo
  • En US
    • En UK